PROGRAM – BBA - SEMESTER - 1
SUBJECT CODE & NAME - BBA 106 - COMMUNICATION
SKILLS
1. Depending on the
channel used and
the style of
communication, there can
be various types of
communication. Explain the various types
of communication based on channels and style?
Meaning of communication
Communication is
a process that
involves exchange of
information, thoughts, ideas and emotions. Communication is a process
that involves a sender who encodes and sends the message, which is then carried
via the communication channel to the receiver
where the receiver
decodes the message, processes
the information and sends an appropriate reply, via the same communication
channel.
Communication may be
verbal or non-verbal. Verbal means “that includes words,” and
communication without words
is known as
non-verbal communication. Verbal communication may be oral or written.
Types of communication based on communication channels
Based on
the channels used
for communicating, the
process of communication can be
broadly classified as verbal communication and
nonverbal communication. Verbal
communication includes
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2. As a listener, why do you think
listening plays a vital role in the organization? Co-relate the importance of
the listening process in workplace with probable measures to be taken to
improve it?
Purpose of Listening
People listen in order to
fulfill their purpose which may be to:
·
obtain some
specific information.
·
understand what the
speaker is trying to say.
·
discover the main
ideas in the message.
·
understand the
different views the
speaker is saying
and draw a conclusion.
·
evaluate the
speaker and himself and ask for clarification if any.
·
aims in the broad understanding of the
conversation.
·
tries to get the
minute details about the subject being spoken about and notes them.
Listening as an Important Skill in Work Place
Listening carefully helps a manager to know about
the thinking process of the staff members regarding
different policies, procedures, rules and regulation being formulated
in the organization. It helps the
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3. Discuss different types of
communication network practiced in an organization.
Meaning of Communication Network
Communication Network
refers to a simple form or means of
intersection of lines in all directions
where messages are sent with high accuracy, speed and smoothness. In
other words, it is the pattern of communication
among all the employees within the
organization and where a number of
individuals are involved. It is seen
that if the
channel of communication
is long and seem an unending process, then, the communication can either be delayed or
distorted. On the contrary, if the
channel of communication is narrow the
flow of communication is restricted.
It has
been shown that communication patterns or network influence groups in several
important ways. It affects
the group's completion of the assigned task on time, the position of the
de facto leader in the
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SUBJECT CODE & NAME - BBA107 – ORGANISATIONAL
BEHAVIOUR
1. Define the
term ‘Organisational Behaviour’.
Explain the importance
of Organizational behaviour.
A. Definition of Organisational
behavior
Organizational Behavior
(OB) is the
study and application
of knowledge about how people,
individually and groups behave as individuals as well as in
groups in the
organizations. Its main
purpose is to
build better relationships by
achieving individual objectives,
group objectives, organizational
objectives and at last, social objectives. Talcott Parsons defines
organization as, “a social unit
which is deliberately constructed and reconstructed to seek specific goals.”
Importance of Organisational behaviour
Organizations comprise
people who show differentiated behaviours. Dealing with
such varied behaviors is an essential activity of managers. Therefore,
organizational behaviour helps
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2. Explain the following:
a) Span of Control
b) Centralisation and
Decentralisation
a) Span of Control
Span of
control – this
is also known
as the span
of management/supervision.
Span of control
refers to the
maximum number of employees that can be supervised efficiently and
effectively by a senior
There are
two types of spans – narrow span of control and wide span of control. In
a narrow span
of control, there
is a smaller
number of subordinates to be supervised by a senior and hence, due to a smaller number of
subordinates the number
of levels in
the organization gets increased. This
takes the shape
of a tall
organization. On the
other
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3. Describe the personality traits
influencing Organizational behaviour.
Personality Traits influencing Organizational Behaviour
The various
personality traits that
influence the behaviour
of people in organizations are:
Locus of
Control – locus
of control is
of two types:
Internal locus of control and external locus of control.
People with internal locus of control believe that what all happens in their
life can be controlled by them and they are the masters of their destiny. Whereas, the
people with external locus of
control believe that
whatever happens to
them is due
to their destiny or luck. They
give up everything very easily. Internals are more satisfied than externals as
they establish a link between their efforts and performance. Externals are good
for tasks that are challenging, complex and
unstructured; they motivate
others and grow
in their career
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BBA - Semester 1
BBA108 – Business Environment
1. What are the constituents of the micro external factors in business
environment?
External Micro Environment
The external
microenvironment consists of
forces that are
part of an
organization's marketing process but are external to the organization.
These micro environmental forces include
the rganization's market, its
producersuppliers, and its marketing intermediaries. While
these are external,
the organization is capable of
exerting more influence over these than forces in the macro environment.
Let us see the different External Factors that affect the business environment.
Suppliers: The suppliers supply inputs like raw materials and components to
a company.Suppliers are
organizations and individuals
that provide the resources
needed to produce
goods and
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Q2. What are the risks involved in doing business
in India.
Business Risks
India is the largest democracy in
the world and can boast of a pluralistic political scenario. Unlike America
which has only two dominant political parties, India has a plethora of active
political parties at the national as well as the regional levels. These parties
with ideologies ranging from the extreme Left to the extreme Right have diverse
political and economic agendas. At times the Government is unable to push
through economic reforms because of political opposition as in the case of
subsidies. The contradictions inherent in the political system in India can
pose serious threats to the success of a business venture.
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Q3. Which are the main financial institutions of
India? What role do they play in the economy?
Financial Institutions and their Roles
A financial system functions with
the help of financial institutions. Financial institutions are the firms that
provide financial services and advice to their clients. Financial institutions
are generally regulated by the financial laws of government authority.
Various
types of institutions cater to the financial demands of borrowers, investors,
markets, business organizations and corporate houses at individual or group
levels. These institutions generally act as the intermediaries between the
capital market and debt market. They control the flow of money in the
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PROGRAM BBA -
SEMESTER - I
SUBJECT CODE & NAME BBA 109 - QUANTITATIVE TECHNIQUES IN BUSINESS
1. What do
you mean by
primary data? What
are the various
methods of collecting primary data?
Primary data
Primary data are those
data, which are collected by the
researcher himself for the purpose of a
specific study. Such data are original in character and are generated by surveys conducted by
individuals or research institutions.
Methods of collecting the primary data
The following methods
are generally used to collect primary data:
a) Direct personal observation
b) Indirect personal interview
c) Telephone survey
d) Information received through local agents
e) Questionnaires sent by mail
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2. Write short notes on
a. Drafting Questionnaire
b. Quartile deviation
c. Applications of Time Series
Analysis
d. Sampling and Non-Sampling
Errors
a. Drafting Questionnaire
The „questionnaire‟ is
a proforma containing
a sequence of
questions relevant to a
statistical enquiry. Since the
questionnaire is the only medium of
communication between the investigator and the respondents, it must be designed
or drafted with
utmost care and
caution so that
all relevant and essential
information for the enquiry may be collected without any difficulty, ambiguity, and vagueness. Designing a
questionnaire, therefore, requires a high degree
of skill and
experience on the
part of the
investigator.
The following points should be observed in
drafting the questionnaire:
1) The questionnaire should be as short as possible. Many questions may arise
during an
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3. a. Explain the meaning of
Weighted Index Numbers.
b. Information of sales price per unit of different commodities for two
different years is given in following
tableCommodities
|
Commodities
|
2010
|
2016
|
||
|
Price
|
Quantity
|
Price
|
Quantity
|
|
|
A
|
20
|
5
|
25
|
3
|
|
B
|
30
|
8
|
45
|
5
|
|
C
|
10
|
12
|
20
|
8
|
|
D
|
15
|
10
|
16
|
10
|
|
E
|
45
|
5
|
50
|
6
|
|
F
|
90
|
10
|
110
|
8
|
Construct the Price Index taking 2010 as the base year and 2016 as the
current year by following methods.
i. Laspeyre’s Price Index
ii. Paasche’s Method
iii. Dorbish and Bowley’s method
iv. Fisher’s Ideal Index Method
Ans: 3 (a) Weighted index numbers
To meet the weakness of the simple or unweighted
method, we weigh the price of each commodity by a suitable factor; often
it is the quantity or the volume
of the commodity sold during the base year.
In other words, in this method,
appropriate weights are assigned
to various commodities to reflect their relative importance in the
group. The weight can be production figures, consumption figures or
distributive figures.
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PROGRAM – BBA - SEMESTER I
SUBJECT CODE & NAME - BBA110 - COMPUTER
FUNDAMENTALS
1. With a neat diagram explain the architecture of a computer.
a. Computer Architecture
The
computer architecture consists of Central Processing Unit (CPU), Input and
Output units. The CPU is the brain of the computer and it performs all
major activities that
take place within
the computer. In
the block diagram given the bold lines represent the flow of data and the other
lines represent the
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2. a. What is main memory? What are the types of main memory?
b. What is secondary memory? Give examples.
a. Main Memory
The data
and instruction required to perform an operation is first uniformly loaded
on to the primary memory. The central
processing unit or the CPU accesses the primary memory for data and instruction
in order to perform operation. It also acts as an interface between various
other units and the CPU. RAM is a typical example of primary memory. Other than
RAM there are two other additional layers of primary memory. These are CPU
registers and the cache memory (internal and external cache). Registers are present
within the processor and provides faster
data access. Caches are used for improving
the performance as
it is used
to store data
elements that are frequently used by the
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3. Write short notes on the following:
a. Decimal Number System
b. Binary Number System
c. Octal Number System
d. Hexadecimal Number System
a. Decimal Number System
Decimal Number
System. The decimal number system is the
primary number system which
we use everyday
while counting and
has base ten. The name is derived
from the Latin word ‘Decem’, which means ten. Each digit in a base ten number
represents units ten times the units of the
digit to its
right. In a
decimal number system
each position of the
digit is
represented by the
base (radix) value
raised to a
power. The power starts
at 0 for the
leftmost digit and
it increments each
position that continues to the left.
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